IPG TAG: GURUS
Please see our contact page for details.
Registration of a .uk domain name is subject to our terms and conditions, and those of Nominet UK, the .uk domain name registry. These terms and conditions should be read before registering a domain name through GURUS, because by purchasing a domain through us, you are agreeing to these terms.
We charge £29+VAT per domain name which covers a 2 year period, this is also the renewal fee. We do not charge for cancellations, changes of registration or transfers. We will send a letter to the contact of the account, 60 days before expiration, an email on the 30th and a phone call on the 10th day before your domain name is due to expire to ensure you have time to decide if you would like to keep the domain name. Should you wish to keep the domain name, you simply need to call 020 8838 3007. If you do not wish to renew please call and let us know on 020 8838 3007. If you do not respond the domain name will not be renewed and will be suspended 30 days after the expiry date and cancelled after a further 60 day grace period.
Customer Service Level Commitments, Complaints and Appeals
If you wish to make a complaint about a domain name registration with GURUS, please email us with as many details as possible. We will acknowledge your communication within 2 business days and strive to respond to the issue within a further 72 hours.
If you are unhappy with the outcome of your complaint, you should request that your issue is escalated or appeal a decision to a director level. To do this, please forward your complaint to a director by emailing us here. You will receive an acknowledgement in two business days and a further response within 72 hours of your issue being raised.
If you wish to contact us regarding a domain abuse issue, please email us. Again, we will acknowledge your communication within two business days and strive to respond to the issue within a further 72 hours.